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© 2016 CLOC LTD

CUSTOMER SERVICE

020 8801 6983 - INFO@CLOCLTD.CO.UK

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Whether you are simply seeking a partner on an ad-hoc basis or need a supplier that will completely manage all aspects of your organisation’s printing requirements, CLOC provide solutions that are precisely tailored to each customer’s unique needs.

 

Whilst CLOC is comfortable engaging in whatever way works best for our customers, our approach can often be summed up as follows:

1. AD-HOC

 

Un-contracted agreement . Quoted on a job-by-job basis . 2 person Account Team

2. HELPING HAND

 

Contracted ad-hoc agreement . 2/3 person Account Team

Bi-monthly management meetings . Agreed pricing matrices and SLA

KPI reporting . Designed to complement existing setup .  Storage allocation

3. SOLE SUPPLIER

 

Contracted agreement . Monthly management meeting . Agreed pricing matrix and SLA

Rebate function . Full boarding process . 24/7 support assistance . KPI reporting function Large storage allocation . 4 person Account Team including a company Director

Online ordering system for templates, catalogue and ad-hoc items

4. PRINT MANAGEMENT

 

Contracted agreement . Monthly management meeting . Desktop collection and delivery

While-you-wait printing service . Rebate function . KPI reporting function

24/7 support assistance . Dedicated on-site staff team . Large storage allocation

Agreed pricing matrix and SLA for all standard work

4 person Account Team including Director level representation

Online ordering system for templates, catalogue and ad-hoc items

Full boarding process conducted by a Director

Scan back to email and document archiving services

Machine, material and all necessary consumables supply

Management (where necessary) of copier fleet including  project auditing,

sourcing, installing hardware and software solution and

providing ongoing support and maintenance